The Seaton Lane Inn, part of the Inn Collection, is proud to announce that its staff are now fully-dementia friendly.
It comes after all front of house staff attended an inspirational ‘dementia friends’ training session, to enable them to tailor the service they offer when required.
Following the success of the Dementia Awareness training over at its sister Inn, The Kingslodge Inn in Durham, staff have pledged to be Dementia Friends after undergoing the Dementia Awareness Information Session provided by the North East Alzheimer’s Society.
General Manager, Paul Brown, said: “The training was excellent and we all found it really beneficial. We’ve learnt that to best serve our customers who are living with dementia that patience is key; slowing down our speech, listening and allowing our treasured guests the time they need to make their own decisions.
“Whilst there may yet be a cure for dementia, we are certainly now able to play our small part in making our guests feel welcome and at home while coming to eat or drink at our Inn.”
Longer-term, the dementia friendly training will be rolled out across the whole portfolio of pubs under The Inn Collection Group. The company is committed to providing customers with the perfect place to eat, drink, sleep and explore play an important role in their neighbourhoods through their support of local charities and engaging with community initiatives.
Rowena Carr of the Alzheimer’s Society said: “We are delighted that The Seaton Lane Inn staff team agreed to participate in the Dementia Friends Information session and commit to becoming dementia friends. It’s encouraging to know that so many people are concerned about dementia, and are keen to help those living with dementia to live well. Every time a new business signs up, we move one step closer to our goal of creating dementia friendly communities.”