A Darlington man is enjoying career success following a recent high level promotion at Mercure Darlington Kings Hotel after joining the business over 27 years ago as a night porter.
Now rooms division manager, Mike Noble will work closely with general manager Stewart Moss and other senior managers to oversee the delivery of exceptional customer service and guest experience at the Cairn Group owned hotel.
Having climbed the ranks considerably since his appointment back in 1989, the 58-year-old who also lives in Darlington, has had various roles and responsibilities, making his knowledge of the hotel second to none, and perfectly suited to his new position.
As rooms division manager Mike will oversee the general maintenance of the hotel’s 83 bedrooms and manage its 20-strong housekeeping team.
Since taking on his new role, in January the hotel was recognised as the second highest rated Mercure in the country that month based on customer feedback – something which Mike is keen to continue to strive towards.
Mike said: “Having worked at the hotel for almost three decades I have a real passion for the place and am thrilled that my hard work and commitment has helped to improve standards and guest experiences over the years, leading me to become rooms division manager and providing a life-long career which I enjoy every day.
“I’m lucky enough to work with a fantastic team and have had so many highlights since joining the business, including meeting famous faces over the years, from Tim Healy to Top Gear’s James May. I’m excited to take on the management responsibilities which will come with my new role and work closely with general manager Stewart, who is a great support.”
Stewart added: “Mike is a fundamental part of the team and I’m really pleased to see him take the next steps in his career by joining our management team. The hotel has had a flying start to 2017 and I am looking forward to continuing this as the year progresses, working with Mike.”