Peterlee firm Auxillis earns prestigious accolade

A Peterlee customer contact centre has picked up a prestigious accolade.

Having just been shortlisted for North East Contact Centre of the Year at the upcoming North East Contact Centre Awards, Peterlee firm Auxillis has also achieved the Better Health at Work Bronze Award.

The main aim of the Better Health at Work Award is to encourage employers to promote a healthy workplace and improve the wellbeing of employees, through a structured and supported approach. In order to achieve the Bronze Award companies need to meet 9 set criteria including: raising health awareness through a minimum of 3 health campaigns or events, promoting positive mental health and healthy eating and encourage harm reduction around the use of tobacco.

The team began working towards the Award in June 2017, led by Ruth Maher in Human Resources and Lead Health Advocate, Wendy Wilson, who both put in a tremendous effort to improve the health and wellbeing of all Peterlee employees.

After conducting a health survey of all staff, the team identified key areas of improvement and devised several campaigns to raise awareness, including appointing Health Advocates and Mental Health First Aiders to provide practical support and access to appropriate help, supporting staff to attend a 12 week ‘SmokeFree’ course, arranging corporate membership with Xercise4Less and organising out-of-work activities such as the Yorkshire 3 Peaks Challenge, Charity Football matches and Newcastle Stampede.

Wendy Wilson commented on the achievement, “We’re extremely proud to have achieved the Bronze award after making so many positive changes across the contact centre. The improvements have been so well received and have truly helped people make better lifestyle choices!”

Most businesses take up to 12 months to demonstrate they’ve met the award standards, but Auxillis managed it in only 5 months. The team are now looking forward to continuing the good work they have begun with a view to completing the Silver Award in the New Year.

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