With temperatures set to fall, one of the region’s largest housing associations is aiming to help residents prepare for the coldest months of the year.
County Durham Housing Group has launched its annual ‘Winter Warmers’ initiative to give tenants advice on how to best beat the colder months. The campaign will see the group providing extra information to customers on keeping themselves, and their home, safe, warm and secure during the season.
The group has properties in some of the most remote parts of the north east, with more than 18,500 homes stretching from upper Weardale to the Durham coast.
It is using its website, social media channels and visits by officers to provide top tips for around the home, on how to keep fit and well during winter weather, and also signposting to other advisory services like the Met Office and NHS.
County Durham Housing Group Communications Manager, Jill Ancrum, said: “Our winter awareness campaign is designed to ensure that customers can be prepared no matter what the weather throws at us.
“It’s not just about the physical challenges of cold weather though. With higher fuel bills and most tenants facing inevitable extra expenditure around Christmas time, we know that many people will be struggling. We really are here to help anyone struggling with their bills. The sooner you speak to your landlord the easier a solution will be to find.
“Winter can also be an extremely busy time for our repairs lines so by offering guidance on how to prevent things like burst pipes and condensation, we hope to make low temperatures a lot less problematic.”
County Durham Housing Group has expert staff on hand to help with everything from repairs to rent arrears.
Tenancy Sustainment Manager, Jayne Adamson, said: “Whether you’re struggling with stretching your monthly budget at a typically expensive time of year or searching for a way into work, we can point you in the right direction.”